How to Unblock Bet9ja Account in Nigeria

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Blog Reading time: 12 min
05/07/2023 05/06/2024
How to Unblock Bet9ja Account in Nigeria Main

We understand the frustration and disappointment you might be experiencing after discovering that your Bet9ja account has been blocked in Nigeria. But don’t worry, as we’ve created this comprehensive guide specifically to assist you in unblocking your account.

Together, we’ll explore common reasons why your account might have been blocked, such as because of suspicious activity, violation of the platform’s rules and terms, or problems with verification. Next, we’ll walk you through the step-by-step process to unlock your account, guiding you on how to contact customer care, verify your account, and change your password. Lastly, we’ll share valuable tips for preventing your account from being blocked in the future.

So, take a deep breath, and let’s work together to resolve this issue, and soon enough, you’ll be back to placing bets and enjoying the thrill of the game on Bet9ja.

In August 2023, the company sadly stopped providing its customers with an app. Don’t worry, though. The mobile browser version is still fully functional and can be used to great success.

Reasons Why a Bet9ja Account Might Be Blocked

Reasons Why a Bet9ja Account Might Be Blocked

Experiencing a blocked account can be incredibly disheartening, particularly when uncertain about the cause. To help you better understand the situation, we’ll delve deeper into some of the most prevalent reasons why you might be blocked:

Suspicious Account Activity

To ensure the safety and security of all users, the bookie vigilantly monitors accounts for any unusual or suspicious activities. They may block you to conduct further investigations if they detect any signs of fraudulent or malicious behavior, such as:

  1. You are creating multiple accounts under the same name or IP address.
  2. Gambling irregularities, such as consistently gambling on events with unusual odds or outcomes.
  3. You are participating in money laundering schemes, which involve depositing, withdrawing, or transferring funds through your account for illicit purposes.

Violation of Bet9ja Rules

Bet9ja has put in place a set of rules to foster a fair and enjoyable gambling experience. You may be blocked if you fail to adhere to these rules, for example:

  1. Engaging in match-fixing or manipulating sports events to gain an unfair advantage.
  2. Placing bets on behalf of a third party or allowing someone else to use your account.
  3. Using any international card to make transactions because you can only use a Nigerian debit card to deposit and withdraw money.

Violation of Terms and Conditions

When you sign up, you commit to following their Terms and Conditions. Violating any of these terms may lead to your account being blocked. Examples of such violations include:

  1. Providing false personal information, such as using a fake name, address, or date of birth.
  2. Using VPNs, proxies, or other methods to access the platform from restricted locations or to circumvent regional restrictions.

Problems With Verification

Bookie mandates that all users verify their identity to enhance security measures and comply with legal requirements. Your account may be blocked until the issue is resolved if:

  1. You fail to provide the necessary documentation, such as a valid government-issued ID or proof of address.
  2. There are discrepancies or inconsistencies in the information you’ve submitted during the verification process, which raises concerns about the authenticity of your identity.

Steps to Unblock a Bet9ja Account

Steps to Unblock a Bet9ja Account

Here are the detailed steps to unblock your account, starting with reaching out to their dedicated care team:

Contact Support

To begin resolving the issue, you need to connect with Bet9ja’s friendly and helpful customer care team, who are ready to assist you in the unblocking process. There are several ways to get in touch with them:

  1. Call their customer care center at 01-440 5145 or 01-279 6666. Their experienced agents are eager to listen to your concerns, guide you through the process, and give you solutions that are for your specific situation.
  2. Email them at Describe your issue in detail and attach any relevant documents or screenshots. Their support team will thoroughly review your case and respond with clear instructions on how to proceed.
  3. Reach out via their official Facebook and Twitter pages. Bet9ja’s social media team is always available to address your queries, making it even more convenient for you to communicate with them and find the help you need.

Verify Your Account

To unblock your account, you must verify your identity. Follow these short steps:

  1. Create account in Bet9ja with your details and go to the withdrawals page.
  2. Tap “Start Verification” and choose your country of residence.
  3. Enter your name and surname as they appear on your ID document.
  4. Select an accepted ID document: NIN (token), NIN Slip, NIN ID card, Voter’s Card, Passport, or Driver’s License.
  5. If using a NIN slip or NIN ID card, input the token from the National Identity Management Commission website (use Enterprise ID code 715461).
  6. Take pictures of the front and back sides of your document, and follow the instructions for the selfie.
  7. Submit your information for verification.
  8. Once verified, your account will be unblocked, and you can resume your gambling activities.

Change Password and Security Questions

When you’re working on unblocking your account, it’s vital for you to update your password and security question. Here’s a quick guide, just for you, on how to change your password:

  1. Visit the Bet9ja website or Bet9ja official app and click “Login” to access your profile.
  2. On the login page, look for the “Password forgotten” link and click it.
  3. You’ll find yourself redirected to the “Recovery Password” page, where you need to input your relevant details.
  4. Click the “Reset Password” button to move forward. Soon, you’ll receive an email with detailed instructions on resetting your password.
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Resolve Remaining Issues

In order to fully unblock your account, it’s important to address any remaining issues that may have caused the block in the first place. Here are some steps to help you resolve these issues:

  1. Review the email or notification you received from Bet9ja, which may provide specific information about the reason for the block. Make sure you understand the problem and take note of any actions you need to take.
  2. Ensure that you have provided accurate and complete information during the verification process. Double-check your submitted documents and personal details to confirm their correctness.
  3. If you have violated any of Bet9ja’s rules, terms, or conditions, acknowledge the mistake and take corrective actions. You have to commit to adhering to the platform’s guidelines in the future to prevent any further issues.
  4. Communicate with Bet9ja’s customer care team to discuss the remaining issues and seek clarification or guidance. Keep the lines of communication open and maintain a cooperative attitude to resolve the situation more efficiently.
  5. If necessary, provide any additional documentation or information requested by the bookie to clear up any discrepancies or misunderstandings.

By addressing these issues and working closely with Bet9ja’s care team, you can successfully unblock your account.

Bet9ja Account Blocking Prevention

Bet9ja Account Blocking Prevention

Preventing from being blocked is crucial to enjoying a seamless experience. Here’s what you can do to safeguard:

Follow the Rules

By wholeheartedly embracing the bookie’s rules, you actively contribute to a fair and enjoyable gambling experience for yourself. Respecting these guidelines will help you avoid potential issues that could disrupt your experience.

Verify Your Account

As highlighted earlier in this guide, verification is a critical step. A verified account not only proves your authenticity but also strengthens the trust between you and the platform, allowing you to bet with confidence and security.

Update Your Account Information

Keeping your information up-to-date is essential, including personal details, contact information, and payment methods.

Keep Your Account Secure

Lastly, always prioritize your profile security. Creating a strong, unique password and enabling two-factor authentication are vital steps to safeguard your account.

By diligently following these tips, you can enjoy your time on Bet9ja without encountering issues such as blocked accounts or security risks. These proactive measures will enable you to focus on the excitement of betting and maximize your overall experience on the platform


Bet9ja Conclusion

By understanding the common reasons for account blocking and taking the necessary steps to unlock your account, you can quickly get back to placing bets on different games and events. Additionally, following preventive measures such as adhering to the platform’s rules, verifying yourself, updating your information, and prioritizing security will help keep your profile in good standing and trouble-free. Remember that open communication with the customer care team can be invaluable in addressing any concerns or issues you might encounter. By taking a proactive approach and staying informed, you can continue to make the most of your gambling experience without the hassle of dealing with a blocked account or security risks.

In case you’re interested to know other aspects of Bet9ja, you’re welcome to read our other Bet9ja reviews.



How do I get my Bet9ja Account back?

To get your account back, follow the steps outlined in this guide: contact customer care, verify yourself, change your password and resolve any remaining issues. If you still face difficulties, reach out to Bet9ja customer service for further assistance.


How can I contact Bet9ja customer service?

You can contact customer service through Call center: 01-4405145 or 01-2796666, Email: and Bet9ja’s Social media via official Facebook and Twitter.


How much can a Bet9ja account hold?

Though the exact amount is not mentioned on the website, a Bet9ja ID can hold millions of Nigerian Naira (NGN).


Who has the highest winnings on Bet9ja?

The identity of the individual with the highest winnings on Bet9ja is not publicly disclosed. However, keep in mind that the maximum payout for a bet on sports or casino is NGN 40,000,000.


What bank does Bet9ja use?

Bookie partners with several banks in Nigeria, including: Fidelity Bank, Zenith Bank, Stanbic Bank, Wema Bank and Unity Bank.